Artist FAQ

When will I get my kit?

Your kit takes a little extra time because we pack it with a little extra love. Expect to receive your kit within 5-7 business days.


When will I receive login details to my back office, app and payment app?

You should receive details on how to login to your Back Office with your kit order confirmation!

Login information to the app is done a bit differently and will be received within 1-2 business days upon signing up.

The payment app (Paylutions or Hyperwallet) details and login information will come on your first valid pay day. That means if you signed up this week, you should be receiving your login information next Friday! (This will all make a lot more sense when you understand how the pay periods work as well. Make sure to check out all of those details on the Compensation page!)


How does the Find My Artist feature work?

Right now, the Find My Artist feature searches within a 100 mile radius and grabs the top sellers from that area. The reason we do this is to ensure the customer finds a committed artist who can be sure to get all their questions answered! Often times team leaders will refer this customer to their down lines who may be a good artist fit for them.

We are working on an improvement to allow the customer to choose between 4 different radius for the more saturated areas.


Why are products out of stock?

We try our hardest to keep things in stock for you but due to unforeseen delays in shipment from the manufacturers and influxes of orders sometimes products go out of stock for a bit. It is very rare we have items out of stock for more than a month and we always try to keep you updated on the dates we expect things to come back! Be sure to follow the Facebook page, our Out of Stock page, or your app notifications for details of when products go out of stock.


Can I move to a different team?

We are unable to move downlines from teams under any circumstances. We have a very strict policy about this because the consequences of moving artists around are huge and affect so many people and aspects of the organization. The good thing is you are your own business and you can receive help and give help to different artists who aren’t even on your team! We are all about artist comradery on or off your team!


Can a customer change artists?

We strongly believe in once your customer, always your customer! This means we cannot move customers from one artist to another.


I forgot to use my Hostess Rewards before closing the party!

The hostess order must be placed BEFORE you close the party because we cannot re-open the party. You will need to create a regular customer order under the hostess account and before you process let know the order number.  We will then apply a discount to your order with the total hostess rewards.

Please note 50% cannot be applied to collections or palettes, single items only.  Artist special brush prices do not qualify.  Promotional compacts cannot be applied to the order, however you can add a custom or pre-built palette!


How do I cancel being an Artist?

Shoot an email and we can get it taken care of for you <3 But please don’t leave us!


Can I return my Artist Kit?

It is very rare that an artist kit has not been touched or used to the point that you will receive a refund. We suggest giving lightly used items to your team members. Once you send in your kit for a return, we cannot ship it back out to you if it is non-refundable!

You may return your artist kit within one year of purchase for a refund of up to 90% of the purchase price. The artist kit must be returned in its entirety; all contents of the starter kit must be unopened and all items must be unused and in resalable condition in order to receive a refund. You are advised to insure the package for $200, as Maskcara Beauty is not responsible for lost shipments. The original shipping and handling fees are not eligible for a refund.

Please note that when sending a return, make certain to retain your tracking number.  Return/Exchanges that do not arrive at our warehouse cannot be processed without a valid tracking number.